FAQ

Frequently Asked Questions

Q : What are the sizes in Metric ?

A : Click on the picture of a particular product and then click on Additional Information. All products show the metric equivalent.

Q : How much is postage ?

A : Postage depends on the weight, size of the products and the location of the buyer. The shopping cart averages out the cost and charges a flat rate. The majority of order are sent with a tracking number that use satchels.

Q : Do I get a discount if I buy a larger number of one product ?

A : Yes. The price listed is between 1 and 9 items. The price drops ( depending on the item ) between 10 and 49 and again drops if the number is 50 and above. This will automatically be calculated at checkout.

Q: Why does Obsolete Stock show full price when its 50% off ?

A: Obsolete Stock shows the full price. At checkout the price will be halved so you receive a 50% discount. If you wanted to buy all the stock of an Obsolete Line please contact me for an even better price.

Q : Will I post to New Zealand and other countries ?

A : Yes. Please email me your order and I will get an accurate postage cost and email you back with a total price. Payment can be made via Paypal which is quick and efficient way of sending money. We have already sold to customers in England and South Africa. Please contact me.

Q : How can I pay by Credit Card ?

A : Continue your shopping through to the checkout. Once there select Paypal and then there will be the option of paying by Credit Card. You don't need a Paypal Account to utilise this function.

Q : Where is my package and why has it taken so long to deliver.

A : This is probably the most common question we get asked. We try and mail your order the next working day of receiving it. We hand deliver the order to the post office where it is scanned ( this activates the tracking number which we enter into your order details ). Often States like Western Australia and Tasmania for some reason seem to be the slowest. We have had deliveries going to Queensland that for some reason went by South Australia and ones that were going to Western Australia that went by New South Wales. The best thing to do is enter the tracking number once received and check the progress.

Q : I need my order urgently.....can I get it sent express post.

A : Yes you can. Please email us and we will do our best. Express Post usually costs a bit more and we may have to invoice you for the difference but we wont hold your order up in the mean time.

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